Consent to Sending Diagnostics to Legal Machines

Last updated 5 November 2026

This page sets out the consent given by checking “I accept the Diagnostics Consent” in Singularity, on a seat of an Organisation that Legal Machines has accepted as a design partner. Each seat gives it for itself, once for each version of this consent, before it sends anything described here. It supplements the Terms of Use, the Software License Agreement, the Privacy Notice and the Design Partner Terms between the Organisation and Legal Machines.

1. What you may send

A design partner’s seat may send Legal Machines two kinds of diagnostics, each only when you choose to:

• A bug report: its title, what it is about, your description, the screenshots you add, and the technical details of Singularity and of this computer, such as the version and build, the operating system, the window, the page open, the state of client data protection and the window’s recent errors.
• The work log of one conversation or thread you choose: its messages, the work that AI colleagues did in it, every request Singularity sent an AI model for it exactly as it was sent and the model’s answer as it came back, the tools called, the errors, the timings and the models, with the technical details above.

Nothing is sent by itself. Singularity sends a report or a log only when you press Send for it, and a work log holds only the one conversation or thread you chose.

2. What diagnostics may contain

A report or a work log can contain your Organisation’s confidential information, its clients’ information and personal data, as written in that conversation, shown on a screenshot or sent to a model. Where client data protection was on, the requests to models hold the values it masked as they were sent; the messages of the conversation are as written. Singularity never includes a password, a provider credential or client data protection’s map from masked values to real ones, and never attaches a Matter’s files as such; but the requests in a work log hold what was sent to the model from them, such as passages of a document and the pictures attached to a message, as they were sent.

3. What you confirm

By checking the box you confirm that:

• you are a member of the Organisation, and it allows you to send Legal Machines diagnostics under the Design Partner Terms;
• before you send a report or a work log, you will check that it holds nothing that you or your Organisation may not share, including information covered by legal professional privilege or by a client’s instructions, and leave such information out;
• where your professional rules or a client’s terms require a client’s consent, or another step, before their information is shared with a service provider, that step has been taken.

4. What Legal Machines does with diagnostics

Legal Machines uses diagnostics only to find, reproduce and fix problems in Singularity and to improve Singularity. It does not sell them, does not use them to market anything, does not use them to train AI models, and discloses them only as Section 6 allows.

5. How diagnostics are protected

A work log is sealed on your computer, before it leaves it, with OpenPGP encryption to keys that only Legal Machines holds, which Singularity knows by their fingerprints. The servers that carry it and keep it cannot read it. Legal Machines’ authorised personnel open it with Legal Machines’ own keys.

A bug report travels encrypted to Legal Machines’ own servers and is kept there in Legal Machines’ internal issue tracker, where Legal Machines’ personnel who work on Singularity read it. It is not sealed end to end, so put nothing in a bug report that you would not send in a work log.

6. Who can read diagnostics

Diagnostics are read only by Legal Machines’ personnel who work on Singularity and need them for the purposes in Section 4, under a duty of confidentiality, and by the AI tools that Legal Machines uses to analyse them, under terms of confidentiality and data protection no less protective than this consent, and only on terms or settings under which the tool’s provider does not train AI models on them. Legal Machines discloses diagnostics to anyone else only where the law requires it, and then tells the Organisation where the law allows. Where the law that applies to you requires consent to transfer personal data to another country, you also agree that diagnostics are kept on Legal Machines’ servers in the Netherlands and read from other countries, including by AI tools in the United States, as the Privacy Notice, Section 9, describes. The Organisation is responsible, under the Design Partner Terms, for the lawful basis to share its clients’ information.

7. How long diagnostics are kept

Legal Machines keeps a report or a work log only as long as it needs it to resolve the problem it shows, and no longer than 180 days after receiving it, unless the law requires it to keep it longer. The Organisation, or you, may ask Legal Machines to delete a report or a work log sooner by writing to inbox@legalmachines.org.

8. Withdrawing consent

You may withdraw this consent at any time by writing to inbox@legalmachines.org. After that, your seat sends no report or work log until it accepts this consent again. Withdrawing does not affect what was sent before, which Legal Machines deletes on request as Section 7 describes.

9. No promise of a fix, and liability

Sending diagnostics is voluntary. Legal Machines does not promise to fix a problem that a report or a work log shows, or to fix it by any date. Legal Machines’ liability in connection with diagnostics is limited as the Terms of Use and the Software License Agreement limit it, except where the law does not allow it to be limited.

10. Changes to this consent

If Legal Machines changes this consent, Singularity asks each seat to accept the new version before that seat sends anything more.

11. Contact

Questions about this consent can be sent to inbox@legalmachines.org.